Delivery Areas in Melbourne

We currently serve these areas in Melbourne:

• CBD and inner suburbs
• Western suburbs including Footscray
• Northern suburbs including Campbellfield
• Eastern suburbs
• Selected southern suburbs

We're expanding to new locations regularly. Enter your address on our homepage to check if we deliver to your area.

Parcel Collect Service

For parcel collection, use our Parcel Collect service at:

Parcel Collect 10143 43082
341 Barry Road, Campbellfield VIC 3061

You'll receive a notification when your parcel is ready for collection.

Tracking Your Order

You can track your order in real-time through:

1. The confirmation email/SMS you received
2. The "My Orders" section in your account
3. Our mobile app's order tracking feature

You'll see your driver's location, estimated arrival time, and can contact them directly if needed.

Payment Methods

We accept these payment options in Australia:

All online payments are secured with SSL encryption for your safety.

Payment Security

Your payment security is our top priority. We implement:

• 256-bit SSL encryption for all transactions
• PCI-DSS compliance for card payments
• Tokenization so we never store your card details
• 3D Secure authentication for added protection

If you notice any suspicious activity, please contact us immediately.

Creating an Account

To create a Gonje account:

1. Click "Sign Up" on the homepage
2. Enter your email and create a password
3. Verify your email address
4. Add your delivery address(es)
5. Optional: Add payment methods for faster checkout

You can also sign up using your Google or Facebook account.

Password Reset

If you've forgotten your password:

1. Click "Forgot Password" on the login page
2. Enter the email associated with your account
3. Check your email for a reset link
4. Create a new password

If you don't receive the email within 5 minutes, check your spam folder or contact support.

Account Settings

Manage your account through the "My Account" section:

• Update personal information
• Add/edit delivery addresses
• Manage payment methods
• Set notification preferences
• View order history

For security reasons, some changes may require verification.

Our Melbourne Office

Gonje Australia Headquarters

Unit 12, 442 Geelong Road
West Footscray, Victoria 3013

Business hours: Monday-Friday, 9am-5pm